AI Front Door. Access Operations. One Platform.
MediCore brings the AI front door, access operations, contact center and patient portal into one platform. Same database, same audit log. The patient on WhatsApp and the agent on the call see the same case.
Hello! How can I assist you today?
I can book an appointment for you.
24/7
Always-on patient access
30%
Reduction in no-shows
5+
Patient channels supported
< 2s
Average response time
Built for the teams who own patient access.
One platform replaces the voice AI, chatbot, CRM, and no-show tools you're stitching together today.
Healthcare Contact Centers
For contact center leaders tired of stitching together voice AI, chatbots, CRMs, and no-show tools. One platform, one audit log.
Multi-Site Clinic Groups & MSOs
For groups and MSOs that need centralized visibility, standardized workflows, and SLA accountability across every location and care team.
Patient Access & Operations Leaders
For access leaders who measure third-next-available, abandon rate, and no-shows. They need real-time visibility, not monthly reports.
Your patient access stack is broken.
Most healthcare organizations run five to seven disconnected tools for patient access, and the data never closes the loop.
A voice AI for the IVR, a chatbot for web and SMS, a CRM for case tracking, a no-show prediction tool, a scheduling layer on top of the EHR, and a contact center platform underneath it all.
Five vendors. Five contracts. Five integrations that never close the loop.
When a patient texts on WhatsApp at 9 PM and calls the next morning about a billing issue, nothing connects those two conversations. Your supervisor can't see them on one screen. The case lives in one system, the conversation in another, the appointment in a third.
5-7 vendors. The data never closes the loop.
One Platform. Every Workflow.
From the first patient call to the last case resolved, MediCore covers the full picture across AI receptionist, staff operations, and patient self-service.
AI Receptionist: Voice & Call Handling
MediCore's AI Receptionist answers inbound calls instantly, handles clinical FAQs, triages intent, and routes complex requests to your staff. No voicemail. No hold times.
- Zero hold times during peak hours
- Consistent, professional tone every time
- Seamless escalation for complex cases
Frictionless Appointment Booking
Patients book, reschedule, and confirm appointments in seconds across any channel. MediCore checks real-time availability and books directly into your calendar.
- Integrates with Google & Outlook calendars
- Prevents double-bookings automatically
- Sends confirmations and reminders
WhatsApp & Multi-Channel Support
Meet patients where they are. Whether via WhatsApp, voice, web chat, or mobile app, MediCore delivers a unified, personalized experience every time.
- Instant replies on WhatsApp
- Unified patient context across all channels
- Higher engagement, lower no-show rates
Lab Results & Clinical Data Retrieval
Patients can securely request and receive their lab results through MediCore, with identity verification built in so sensitive data is always protected.
- Secure patient identity verification
- On-demand access to historical results
- Reduces inbound calls for routine data requests
One Platform. Every Channel. All Your Data.
MediCore connects the channels your patients use to the data systems your organisation runs on.
Patient Channels
Instant replies, booking, and result delivery via the world's most popular messaging app.
Voice / IVR
Natural voice conversations for triage, scheduling, and intent detection. No hold music, no voicemail.
SMS
Two-way SMS for reminders, confirmations, and quick patient replies, on the same case as every other channel.
Web Chat
Embedded chat on your website handles FAQs, intake, and scheduling in real time.
Mobile App
Full MediCore AI experience within your patient-facing mobile application.
Connected Data Systems
Patient / Customer Records
Real-time recognition of existing patients. No re-registration, no repeated questions.
Lab & Clinical Results
Secure retrieval and delivery of test results and clinical histories on demand.
Clinic & Location Data
Knows your locations, services, hours, and routing rules automatically.
Scheduling & Calendar
Live calendar integration to book, reschedule, and confirm appointments without staff involvement.
Surveys & Feedback
Automated post-visit surveys to capture patient satisfaction and drive improvement.
One platform. Every workflow. Same audit trail.
The patient on WhatsApp and the agent on the call see the same database, the same case, the same audit trail. MediCore isn't stitched-together point solutions. It's one product.
AI Front Door
Orchestration
AI + ML
Integration
Access Operations
The Intelligence Layer Behind MediCore
The Central Brain connects your AI Receptionist to every data system, workflow, and business rule, in real time.
AI Decisioning
Natural language understanding, intent classification, and contextual decision-making across every patient conversation.
- Multi-turn conversation memory
- Clinical intent detection
- Intelligent escalation routing
Workflow Automation
Automates complex, multi-step processes end-to-end, from patient intake to result delivery, without human intervention.
- Real-time appointment workflows
- Result retrieval pipelines
- Post-visit follow-up automation
Business Rules Engine
Enforces your clinical and operational rules at every step, from medical order validation to requisition checks.
- Complex clinical rule validation
- Medical order requirement checks
- Regulatory compliance enforcement
What the Central Brain Unlocks for Healthcare
Historical Data Retrieval
Fetches and consolidates past lab results and 3-month histories on demand.
Proactive Clinical Validation
Cross-references medical order requirements before booking, eliminating unprepared walk-ins.
Patient Recognition
Existing patients are recognized instantly. No re-registration. No repeated information.
Secure Result Delivery
Verified identity checks ensure sensitive medical results reach only the right person.
A Unified Workspace for Your Clinical Team
Every patient interaction, from handled calls to manual cases, flows into a single staff workspace with queues, SLA tracking, live collaboration, and operational insights.
Case Management & Work Queues
Cases are automatically created from AI receptionist handoffs, phone calls, webhooks, and manual entry. Configurable work queues with round-robin and load-balanced routing keep every case moving.
- SLA deadlines with breach alerts
- Bulk assign, status-update, and claim workflows
- Case locking prevents concurrent edits
Supervisor Dashboard & Analytics
Real-time operational snapshot for managers: open cases, queue depths, SLA breaches, staff activity, and appointment stats. Deep analytics on case volume, resolution rates, and patient trends.
- At-a-glance queue and SLA health
- Staff activity feed and performance metrics
- Usage metering and audit logs for compliance
MediMind, Your Staff's Smart Assistant
MediMind surfaces intelligence directly inside the staff dashboard. Staff get instant case briefings, sentiment analysis, suggested next actions, and draft polishing, all without leaving the workspace.
- AI case briefings with patient context
- Next-action suggestions with urgency scoring
- Draft polish: rough notes → professional messages
Your Staff Take Real Calls. MediCore Handles Everything Else.
When a complex call is handed off, your staff answer it right in the browser, with full patient context, case history, and the ability to record, transfer, and disposition the call, all without switching tools.
Browser-Based Agent Call Handling
Staff receive inbound calls in the MediCore dashboard. No separate phone system, no manual call logging. Every call is automatically linked to a case.
- Accept calls with one click from any browser
- Hold, warm transfer, and conference support
- Call recording with secure playback
Smart Call Disposition & Case Linking
After every call, staff select a structured disposition: resolved, follow-up required, escalated, no answer, or left voicemail. The linked case is updated automatically and next steps are triggered.
- 7-option structured disposition modal
- Auto-creates case comments from dispositions
- Full call history with admin oversight
Patients Help Themselves. Staff Focus on What Matters.
The MediCore Patient Portal gives patients secure 24/7 self-service access to their appointments, lab results, and invoices, with zero password friction via OTP login.
OTP-Based Passwordless Login
Patients log in with just their phone or email. No password to forget, no app to install. A 6-digit code arrives instantly and expires after use.
- Login via phone or email OTP
- Auto sign-out after 30 minutes of inactivity
- Token refresh keeps sessions seamless
Appointments, Results & Invoices. All in One Place.
Patients view upcoming and past appointments, access lab results securely, check invoice status, and update their communication preferences, all without calling the clinic.
- Upcoming and past appointment history
- Secure lab result access with identity verification
- Invoice status and payment tracking
Every Cancelled Slot Filled. Automatically.
MediCore's Waitlist Engine combines AI-powered no-show risk scoring with automated outreach to turn last-minute cancellations into filled appointments, without any staff effort.
No-Show Risk Scoring
Every appointment gets a real-time no-show risk score based on patient history, appointment type, and behavioural patterns. At-risk slots trigger automated patient verification before the day arrives.
- Three-tier scoring: heuristic → baseline model → tenant-trained
- Proactive outreach to at-risk patients
- Confirmation links with HMAC signing
Smart Slot Filling from Waitlist
When a slot opens, MediCore ranks waitlist candidates by urgency and time preference, then automatically cascades offers until the slot is filled, or the waitlist is exhausted.
- Priority: ASAP → Urgent → Routine
- Morning / afternoon / evening time preferences
- Multi-channel outreach: SMS, WhatsApp, email
Replaces nothing. Connects everything.
MediCore doesn't force you to rip out your existing systems. It sits alongside your AI, your EHR, and your contact center, orchestrating every patient interaction into one operational view. Choose how deeply you integrate.
Event only
Your AI fires structured events to MediCore when something happens: appointment booked, conversation completed, escalation. MediCore handles everything after: case creation, SLA tracking, staff assignment, waitlist automation. Works with any AI provider.
Event + context
Your AI calls MediCore's Context API before the conversation starts. It gets patient history, open cases, no-show risk, and preferred language, delivers smarter conversations, then fires events when done. Operational context only, never clinical data.
Full platform
MediCore's own AI Receptionist uses all three layers (events, context, and dynamic skills) for the most integrated patient experience. Real-time write-back, tenant-specific model routing, embedded telephony. The full closed loop.
Works alongside your systems.
MediCore connects to the EHRs and channels your patients and staff already use, with no rip-and-replace required.
EHR integrations
Communication channels
Meta WhatsApp Business Cloud API (native)
Voice AI
Conversational voice (native)
SMS
SMS via Twilio (native)
Web chat
WebSocket embedded widget (native)
Agent telephony
In-browser softphone for staff (native)
Third-party AI
MediCore accepts structured events from any AI system via secure webhook. Your AI handles the patient conversation. MediCore handles the operations after, with HMAC-SHA256 signature verification and idempotent processing.
Enterprise-Grade Scalability & Security
Built for the demanding requirements of national healthcare networks.
Uncompromising Security
- Strict role-based access control (RBAC)
- Patient data locked down and identity-verified
- AES-256 encryption at rest, TLS in transit
National Scalability
- Built on a robust, API-first architecture
- Engineered to handle massive transaction volumes
- Nationwide rollout across all clinic locations
Governance & Compliance
- Comprehensive audit logs for all interactions
- Full adherence to clinical and regulatory guidelines
- Multi-tenant isolation with container-based separation
AI Governance Built-In
- Audit log on every AI action. Nothing is a black box.
- Human-in-the-loop escalation for every sensitive decision
- LLM failover with rule-based fallbacks, always available
Frequently Asked Questions
Do patients need to change how they contact us?
No. Patients continue using the same phone number, WhatsApp, or web chat. MediCore's AI layer sits invisibly between them and your existing systems.
How does MediCore know a patient's history?
The Central Brain orchestrator connects to your clinical and patient data systems in real-time, fetching records, results, and appointment history on demand.
Can it handle complex clinical questions?
MediCore handles routine intake, scheduling, and FAQs. For complex clinical or sensitive matters, it triages and escalates to the appropriate staff member immediately.
How is patient data kept secure?
We implement role-based access control, identity verification, and AES-256 encryption at rest with TLS in transit. All interactions are audit-logged.
Is MediCore a SaaS solution?
Yes. MediCore requires no maintenance or upfront infrastructure investment. It's fully managed with usage-based pricing and full support included.