MediCore ("we", "us", "our") is committed to protecting the privacy and security of the data processed through our AI-driven receptionist platform. This policy outlines our practices regarding data collection and processing within our Google Cloud Platform (GCP) infrastructure.
2. Information We Collect
User Provided Data: Business contact information, employee names, and appointment configurations.
Interaction Data: Transcripts and metadata from conversations handled by our AI system.
Technical Logs: IP addresses, device identifiers, and usage patterns collected for security and performance monitoring via Cloudflare and GCP.
3. Technical Architecture & Security
Our platform is built with a focus on enterprise security and multi-tenant integrity:
Tenant Isolation: We use container-based logical isolation to ensure that each client's data remains separate and secure.
Data Encryption: Sensitive data is encrypted at rest using industry-standard AES-256 and in transit via TLS 1.2 or higher.
Secure Infrastructure: Our services are hosted on GCP, utilizing Cloud Armor for WAF/DDoS protection and Secret Manager for credential security.
4. AI Processing
Our AI Receptionist utilizes Large Language Models (LLMs) to facilitate communication. We do not use your proprietary business data or customer interactions to train general-purpose models for other clients.
5. Third-Party Services
We leverage trusted sub-processors to provide our service, including Google Cloud (Hosting), Cloudflare (Security), and Anthropic (LLM Services).