The AI Receptionist Built for Medical Clinics
MediCore answers every call, books appointments, and delivers results 24/7 — across voice, WhatsApp, and SMS, in your patient's language. It works alongside your EHR, so your front desk finally gets to breathe.
Your phone lines are a bottleneck. They don't have to be.
At peak hours, patients wait on hold, hang up, and book elsewhere. Staff interrupt clinical work to answer routine questions and read back the same lab results ten times a day. An AI receptionist takes that entire load — instantly, consistently, around the clock — so no call goes unanswered and no lead is lost.
What the AI receptionist handles
Everything a front desk fields on the phone — done in seconds, in any language, on any channel.
Appointment booking
Checks live availability, books, reschedules, and cancels in natural conversation — directly in your calendar.
Lab & clinical results
Verifies patient identity, then delivers results securely on the channel they prefer.
Returning patient recognition
Greets known patients by name and pre-fills their details. New patients are created automatically.
Clinic FAQs
Answers questions grounded in your clinic's own knowledge base — hours, services, prep, pricing — not the open internet.
Every channel your patients use
Same AI, same patient record, whether they call, text, or chat.
Voice
Answers every inbound call on the first ring. No hold music, no voicemail.
Books and answers questions on the app your patients already use.
SMS
Two-way texting for reminders, confirmations, and quick replies.
Web chat
An embedded widget that handles intake and scheduling on your site.
Why it's different from a generic chatbot
Grounded in your clinic, not the internet
Answers come from your own knowledge base and services — so it never invents hours, prices, or prep instructions.
It escalates like a good employee
When something needs a human, it creates a managed case with full context, an SLA, and an owner — a warm handoff, not a dropped call.
It works with what you already run
MediCore sits alongside your EHR and phone system. No rip-and-replace, no parallel database of truth.
Built for healthcare compliance
Identity verification before clinical content, encryption at rest and in transit, and an append-only audit log on every action.
Frequently asked questions
Will an AI receptionist replace my front desk staff?
No. MediCore's AI Receptionist handles the high-volume, repetitive calls — booking, rescheduling, results, and FAQs — so your staff stop drowning in the phone and focus on the patients in front of them and the cases that need judgment. When the AI can't resolve something, it hands off to your team with full context, not a blind transfer.
What languages does the AI receptionist support?
MediCore handles conversations in the patient's language across voice, WhatsApp, SMS, and web chat. It's already deployed in English, Spanish, Portuguese, and Arabic, and greets returning patients by name once they provide a phone number.
How does the AI receptionist book appointments?
It checks real-time availability against your calendar, confirms the slot in natural conversation, and books it directly — no callbacks, no double-booking. It can also reschedule and cancel, and it sends confirmations and reminders automatically.
Is it secure and HIPAA-compliant?
Yes. Patient data is encrypted at rest and in transit, identity is verified before any clinical content (like lab results) is shared, and every action is written to an append-only audit log. A BAA is available.
How long does it take to set up?
Most clinics are live in days, not months. The AI Receptionist works alongside your existing EHR and phone system — it doesn't replace them — so there's no rip-and-replace project.
What happens when a call is too complex for the AI?
It escalates to your staff and creates a managed case with the full conversation context, an SLA, and an owner — so nothing falls through the cracks. It's a warm handoff, not an email to a shared inbox.